Support

Need help or have an idea? Email haibellahelp@gmail.com. Every message is read and answered.

Common questions

A chat won't respond or the microphone isn't working

Make sure you're on the latest version from the App Store and connected to the internet, since replies and voice recognition happen online. If the microphone doesn't start, go to Settings → HaiBella and turn on Microphone.

How do I change the language I'm learning?

Open the Settings tab and choose Learning language. You can also change your difficulty level, voice, and speech speed there.

Where are my saved words?

Open the Vocab tab. Every word that was translated or corrected in your chats is saved there automatically, ready for flashcard review.

How do I restore my subscription on a new phone?

How do I cancel my subscription?

Open your iPhone's Settings, tap your name, then Subscriptions, choose HaiBella, and tap Cancel Subscription. You keep access until the end of the current billing period.

How do I get a refund?

Apple handles all payments, so refunds are requested through Apple at reportaproblem.apple.com.

Suggestions

Many HaiBella features came from learners' emails and reviews. If there's a language, topic, or feature you'd like, write to haibellahelp@gmail.com. And if HaiBella is helping you, a rating on the App Store helps other learners find it.